F.lli grassi beach club

Policies and Terms

booking policy

REFUND/CANCELLATION POLICY

The rate is non-refundable and cannot be cancelled whatever the reason of cancellation.

REFUND/CANCELLATION WEATHER POLICY

The payment will not be refunded in case of cancellation by the client due to weather conditions. If there was an official warning issued for the area due to extreme weather conditions (ie. hurricanes, rough seas, flooding, dangerous thunderstorms, tornados, etc) rescheduling is always allowed, according to availability. The payment will not be refunded if alternative dates are not available, or in the case that available dates are not suitable for the client. The client can choose to be refunded the total amount if the beach club is forced to close for the day due to an official warning.

RESCHEDULING POLICY

You may choose to reschedule your reservation (only 1 date change permitted), according to availability. Requests for a date change must happen at least 10 days prior to your reservation date. ALL rescheduling requests must be submitted here.

CHILDREN UNDER 2 YEARS OLD

Children under 2 years old are FREE and do not require a booking. However they are excluded from the package items purchased. They will not receive a sunbed or umbrella, and any food or beverage items purchased for them (including lunch) must be paid directly on site.

general TERMS

  • Changes or substitutions to the packages are not allowed.

  • A customer’s booking is non-transferable and cannot be given away to anyone else.

  • No refunds are given if the customer(s) has not used or consumed all the items included in the purchased package.

  • Any additional and eventual extras must be paid directly on site (ie. food or drink items ordered outside of what is included in the purchased package).

  • Reservations are valid only after receiving the final email confirmation. Guests must bring the confirmation with them on the day of their reservation.

  • An arrival after 1pm will be considered a no-show and the reservation will be cancelled (non-refundable).

Beach Club policy

  • Children must be accompanied by an adult at ALL times.

  • Except in the case of toddlers and babies, outside food and drink is prohibited on our premises.

  • Our management reserves the right to deny entry to anyone who does not respect the rules or anyone behaving in an unacceptable or disruptive manner towards the staff or our customers.

  • The use of beach towels to lie on the ground is not permitted.

  • The opening hours of the beach club are from 9am to 6pm.

  • Our complimentary boat shuttle runs every half hour from La Spiaggia Grande beginning at 10am - 1pm, then again from 3pm to 6pm. Availability permitting.